I NEED SOME HELP
Q: Who can I contact for all website and order related queries?
A: Firstly, see if your query has been answered below in the FAQ’s. If not, please contact our customer service team for assistance by filling out our enquiry form on our contact page Our business hours are Monday – Friday, 8:30am – 4:30pm Australian Eastern Standard Time, we endeavour to answer your query within 24 hours.
Q: How do I place an order online?
A: Simply add the desired product/s & quantities to your cart and proceed to checkout for payment options.
Q: The item I want is not in stock – what do I do?
A: Unfortunately having stock on hand of all styles and sizes may not be possible due to demand. You have the ablity to add out of stocked items to your cart, however these items will go on backorder and will only be fulfilled when new stock arrives in the Sydney warehouse. Make sure you are aware of this when adding items to your cart.
Q: How do I check the sizing of a specific style?
A: Please refer to our product size guide on the bottom of the product page.
Q: I made a mistake; can I amend my order?
A: You can amend your order online ONLY if prior to processing your payment at checkout. Simply go to the cart and amend items as required. Once your payment has been processed changes are not possible, so please review your order thoroughly. Contact us immediately for advice if you make a mistake on your order. Unfortunately, we cannot guarantee your changes will be able to be made.
Q: How do I know my order has been received?
A: A printable confirmation page will be available online once your order has processed and accepted. This confirmation will also be sent to your email address including your Tax Invoice. In the event that this confirmation does not arrive, please contact us for assistance. You may want to check your junk email box too before contacting us.
Q: I didn’t receive an order confirmation email?
A: Email confirmation may take a few minutes to reach your inbox. If this does not arrive please contact us for assistance.
Q: Do I need to sign up an account to place my order?
A: RETAIL customers - No, you can still shop and purchase as a guest. WHOLESALE customers - Yes. You must have an account and sign in to access your wholesale pricelist.
Q: I’m having trouble placing an order and my issue is not listed here.
A: Please contact our customer service team for assistance by filling out our enquiry form on our contact page.
Q: Can I track my order online?
A: You’ll receive another email when your order has been dispatched, including your Connote number. You can use this connote number to track directly with our carrier. If you are still requiring tracking assistance, please contact us for advice.
Q: If I’m a Retail user shopping as a guest, can I still track my order online?
A: Yes, no problems – see above.
Q: What methods of payment are accepted?
A: We accept all major credit, debit cards and PAYPAL* (*paypal for retail customers only)
Q: Is your site secure for credit card payments?
A: Our gildanbrands.com.au site is safe for credit card payments and is secured by an ABC certificate and excryption. Rest assured your credit card information cannot be accessed by any third parties. If you choose to create an account and store your credit card details for further transactions, your details are secured and cannot be accessed
Q: How do the pricing tiers work?
A: Pricing tiers are calculated per line item (per garment). Ie. Order 16 units of Small Blue T-shirt = Achieve 16-100 pricing tier fot that one line item.
SHIPPING & DELIVERY FAQS
Q: Does Gildan Brands have a shipping & delivery policy?
A: Yes, Please see our shipping and returns policy here.
RETURNS, REFUNDS & EXCHANGES FAQS
Q: Does Gildan Brands have a Returns policy?
A: Yes, Please see our shipping and returns policy.